Help

Signing in, your YubiKey, and getting help.

Add your YubiKey

Keylink asks for this the first time you sign in. You need a YubiKey 5 (USB-A, USB-C or NFC).

On a computer (Chrome)

1. When Keylink says Your administrator requires that you set up a second factor, click Configure, then Create.
2. Type a name you will recognise, for example Blue YubiKey, and click Create.
3. Chrome asks you to use your security key. Plug in the YubiKey. If it has a PIN, type the PIN. Touch the gold disc when it blinks.
4. Done. From now on, after your password Keylink asks you to touch your key.

On an Android phone (NFC)

1. Open keylink.teleira.com in Chrome on the phone and sign in, or use the Keylink app.
2. When asked for your security key, hold the YubiKey flat against the back of the phone until it vibrates or the prompt closes.
3. If your key has a PIN, Android asks for it.

USB-C YubiKey on a phone

Plug the key into the phone's USB-C port when asked, then touch the gold disc.

Add a backup key

Register a second YubiKey and keep it somewhere safe. If you lose your only key you cannot sign in until Teleira support resets it. Sign in, open Account → Multifactor authentication → FIDO2 / WebAuthn and add the second key.

Your key's PIN

The PIN protects the key if someone else gets hold of it. After 8 wrong PINs the key locks; resetting it wipes everything on the key, including your Keylink registration, so contact support first.

Chrome

Keylink works in Google Chrome and needs a recent version. To update: Chrome menu (three dots) → Help → About Google Chrome.

Need help?

Write to support@teleira.com.